FREQUENTLY ASKED QUESTIONS

GENERAL

Which payment methods do you accept??

We accept the following methods of payment: PayPal, Visa, MasterCard, Discover, American Express and Wire Transfers

Do you have any store locations??

We are an online only retailer. This enables us to keep our selection large, our prices low and our service exceptional.

How do I track my package? ?

You will receive an email with a tracking number once your order has shipped. Allow 24 to 48 hours for tracking information to show up in the shippers system. Please contact us after that time if is still not in the system or if the tracking number is incorrect. We will do our best to quickly track down the correct tracking number.

Is my order subject to state sales tax? ?

During certain promotions, sales tax is not charged in any state.  During the promotion, we pay sales tax for you to the state of California only.  At other times, we may waive the California sales tax (and pay it for you) if your order is of a certain volume.  Call or email for details. We reserve the right to collect sales tax in California at any time and this will be reflected in your shopping cart.

What kind of warranty will I get??

All products are sold with their respective manufacturer’s warranties.   Please note that warranty periods and services vary by manufacturer and product. The exception to this rule would be on items that do not ever come with a warranty like original works of art that do not come from a factory.  ArredoModern.com will act as your agent to resolve warranty issues with manufacturers but we cannot guarantee the outcome of the resolution.  We are retailers of these products only.  Oftentimes, manufacturers will request the return of the item to their factory so that they can inspect the product before making a decision on warranty issues. ArredoModern.com does not warrant products and is not responsible for any issues that fall under the manufacturer warranty as we do not manufacture or fabricate the products or have any input in this process.  ArredoModern.com cannot issue refunds or exchanges for any products until and unless the manufacturer approves the refund or exchange in advance according to their proprietary standards.

SHIPPING & DELIVERY

Which countries do you ship to??

We ship to the continental United States without cost. Delivery is also available to Hawaii, Alaska, Canada, and Puerto Rico at additional costs.

How long will it take to receive my order? ?

Most in-stock items are delivered in 7-10 days. In some circumstances it may take longer. Since we represent multiple manufacturers and a large variety of products, there is no simple answer to this question.  Your order will be processed within 24 hours and in-stock items will be shipped to you immediately whereas custom orders may take a few weeks.  If we do not have an item in-stock we will special order it for you to be shipped directly from the manufacturer which can take 10 days to several weeks depending upon availability.  Some items are custom made to your specifications out of this country and may take 8-12 weeks.  Contact us directly to inquire about shipping times for specific products.  When you place your order, our computer system will automatically email an acknowledgment to you and we will then advise you of the projected delivery date.

Why did I only receive a partial shipment??

An order for more than one item may sometimes ship from multiple warehouses using different services. Therefore, you may receive more than one shipment for the complete order to be delivered.

RETURNS & CANCELLATIONS

What is your return policy? ?

Please read our Return and Cancellation Policy for details.

What if my order arrives damaged??

Please read our Return and Cancellation Policy for complete details on what to do if you receive a damaged item.

How do I return an item? ?

Please read our Return and Cancellation Policy for complete details on how to return an item.

How can I change or cancel an order after receiving email confirmation??

Orders placed online cannot be cancelled online. To cancel orders, it is necessary to put your request in writing via email to contact@arredomodern.com within 24 hours after the order is placed AND to make the request verbally with a Customer Service Representative within 24 hours after the order is placed by calling us. If your order was placed on a Non-Business Day (Saturday, Sunday, National Holiday) we ask that a call be placed by no later than 9AM (MDT) the next business day. Once you order from ArredoModern.com we start working on it right away. For that reason, it’s possible — depending on how much time has elapsed since you placed your order — that we’ve already shipped the product to you.  Special order items (any items that we do not have in stock) that are in the process of being fabricated by the factory CANNOT be cancelled.  Items that have already been shipped CANNOT be cancelled.  When you place an order with ArredoModern.com you acknowledge that you are entering into a legal contract to receive goods from our vendors in exchange for payment that has already been made by you.  If you should refuse delivery on an item, this does not relieve you from that contract.  Refusal to accept delivery on your order will subject you to collection fees and/or legal action.

How do I change the color, size or other specifics of an order I already placed? ?

All requests for changes on orders must be made in writing to our corporate office via email to contact@arredomodern.com within 24 hours after the order is placed. After we receive your request, we will change your order with the factory if your order has not already shipped and if it is not already in production.  For special orders already in production, no changes can be made.  If there is still time to make a change, you will receive a written confirmation and a revised order invoice by email.